Shipping policy

Shipping currently available to United State.

We are excited to offer Flat Rate Delivery on applicable products for each item shipping to one address. 

Note:

Actual shipping costs paid by HANTEK.LIGHTING will vary and may include handling and packaging costs that we incur beyond the price charged by Fedex/USPS or our other delivery partners. 

Orders with remote delivery addresses (Depending on USPS/FedEx) are NOT AVAILABLE for shipping. These locations include but are not limited to: Nantucket, Martha’s Vineyard, Block, Fischer, and Marco Islands.

All delivery dates quoted on the product page and in checkout are estimates. Actual date will depend on destination and could be before or after the date quoted. For most accurate delivery expectations, please track your order here and enter your tracking number.

For business customer, if required ferry transit, please allow for a lead time of 8 - 12 weeks due to the difficulty of securing ferry reservations.

=======================================

COVID-19 UPDATE / HOLIDAY ISSUE

Due to the global COVID-19 pandemic, delivery delays may occur with some of our warehouse.

When Black Friday, Cyber Monday comming, orders increase may also occur delivery delays. We apologize for any inconvenience and thank you for your understanding.

=======================================

( Order cutoff time ) : 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

All items are shipped out around 3 – 5 Business days (Monday to Friday)after receipt of payment.

• Order Handling Time: 1-3 Business Days
• Transit Time: 5-10 Business Days

"Business days" are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.

Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.

 

COMMON SHIPPING QUESTIONS

1- When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 3-5 days and after that, we will be sending an email notice with your tracking number on it.

2- Can I have a tracking number?

Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the footer menu.

If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.

3- Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please info@hantek.lighting and we will fix it for you.

4- How do I contact you?

If you have any questions that are not on this FAQ page, please email us at info@hantek.lighting